Return & Refund Policy

At Pitchsides, your satisfaction is our top priority. We want you to feel confident in every purchase, knowing that our products are designed to enhance your performance and comfort. However, if for any reason you’re not completely happy with your order, we’ve made our return and refund process as simple and hassle-free as possible. Whether it’s an issue with sizing, a defect, or simply a change of mind, we’re here to help. Please review our policy below for all the details on how to initiate a return, request a refund, or exchange your product with ease.

Eligibility for Returns

  • Items must be returned within 14 days of the purchase date.

  • Products must be unused, unworn, and in their original packaging with all tags attached.

  • Sale or clearance items may not be eligible for returns (unless faulty—please check product details).

How to Initiate a Return

  1. Contact our customer service team at help@pitchsides.com with your order number and reason for the return.

  2. Once approved, you will receive instructions on where to send your item.

  3. Please ensure the item is securely packaged to prevent damage during transit.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

  • We recommend using a tracked shipping service as we are not liable for lost or damaged returns.

Refunds

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7 business days.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Faulty or Incorrect Items

  • If you receive a defective or incorrect item, contact us within 7 days of receiving your order. We’ll arrange for a replacement or full refund, including shipping costs.